what to do when a package gets lost in usps
When deliveries go wrong
With the holidays right effectually the corner, consumers are getting ready to purchase the perfect presents for everyone on their list at the touch on of a push. Online shopping has made things exponentially easier for most people, since they can shop from the comfort of their couches and have everything delivered inside a day or 2. Simply as nosotros all know, things don't always go quite that smoothly. Sometimes a package arrives on your doorstep in less-than-perfect condition, and sometimes information technology doesn't get there at all. How can you fix this problem—fast? Different shipping companies and retailers have different policies regarding lost, damaged, or stolen packages. To salvage you lot time and free energy, we rounded upward the policies from the biggest companies so you'll know what to do if you observe yourself in this unfortunate state of affairs.
FedEx
FedEx makes it easy to deal with lost and damaged packages with their online claims filing organisation. For claims on packages worth $100 or more, you lot'll need to provide documentation of the issue. That may include photos of the damaged bundle, a serial number of the damaged merchandise, or something to prove the value of the items in the packet.
For damaged packages, yous must file your claim within 21 days of commitment. This can be done via mail, fax, or electronic mail. Once this is filed, you'll be able to rail the status of your claim online. FedEx provides no such timeline for filing lost package claims, but it is probably best to file your claim every bit shortly as you realize the package has been truly lost. That said, if you ever receive this package from FedEx, throw it out—information technology's a scam.
UPS
If a bundle that was due for delivery hasn't all the same arrived from UPS, check your package'due south tracking status to decide where the parcel may have been left. When signatures are required, information technology'south possible that a neighbor or other resident of your household signed for the package. If y'all're all the same unable to notice information technology later looking where your tracking status indicates, contact the sender of your package to begin a trace process with UPS. The sender should and so communicate with you most its progress. For damaged packages, you can file a claim online to report your losses. While this isn't how you e'er hope things will become, information technology's always practiced to know your options, including how to become a refund on almost anything.
U.s. Postal service (USPS)
If the USPS tracking organization shows that your parcel has been delivered just you haven't actually received information technology, yous can file a assist request course here. That will be forwarded to your local mail office, where they will search for the missing item. Seven days after submitting the help request, you should file a Missing Mail Search Request (found in the aforementioned location). You'll include information similar the sender's mailing accost, the recipient's mailing address, and the size and blazon of container or envelope the parcel was sent in. You'll receive a confirmation of receipt for your request, likewise equally periodic updates on the status of the search.
For insured, registered, or priority packages delivered by USPS, whether lost or damaged, you tin and then file an insurance claim online or via mail. (Call 800-Enquire-USPS for details on how to do this.) Past the style, this is what happens to lost mail.
Amazon
As ane of the largest online retailers, Amazon has a generous return policy for damaged items. Yous simply have to complete your render inside thirty days of receipt of shipment. And you can choose to either get a refund or have a replacement particular sent.
For lost items, Amazon requests that y'all expect until 36 hours after the expected delivery, as packages can sometimes show as delivered up to 36 hours prior to arrival. If your packet yet doesn't show up, Amazon suggests that you contact the shipping carrier for further details about what to do. (This information can exist constitute by going into your orders and selecting "Track Packet.") Later you sort out these problems, take a look at these 30 brilliant buys on Amazon with practically perfect reviews.
eBay
eBay has a coin dorsum guarantee for when purchased items fail to get in or fifty-fifty aren't as originally described. The visitor wants you to starting time by contacting your seller (select the particular in your purchase history and then bulletin the seller) and giving them three days to resolve the issue. If they haven't taken intendance of the trouble later those three days, you tin can contact eBay directly. They hope to help you get the item yous ordered or to become you a refund fast. Thankfully, these 6 priceless things you won't believe were sold on eBay safely made it to their destinations.
Apple
Since Apple is an electronics retailer, lost or damaged packages can potentially hateful big money downward the drain. Thankfully, Apple has a policy to protect consumers, allowing any items that make it damaged or wrong to be returned to whatsoever U.S. Apple tree Store or by contacting customer service at 1-800-676-2775 for a full refund. The Apple website doesn't address lost or missing packages, so in that case, you might desire to start past contacting Apple straight and then contacting the shipping company responsible for delivering your package to you. What else should you lot know almost Apple tree? These 13 things Apple employees won't tell you.
Walmart
When you're expecting a bundle that hasn't arrived from Walmart, first runway your society through your account and double check that it was indeed sent and delivered. Walmart suggests you wait until the evening of the last possible delivery date before becoming concerned that your packet may accept been lost, and reminds consumers that some orders may be shipped in multiple packages and make it on different dates. But if your social club is truly tardily, or if it does go far only has missing or damaged items, you lot can commencement a return. "Missing parts" is 1 of the reasons y'all tin can select for filing your return. In one case y'all're done with that, cheque out 15 things yous're not buying from Walmart—just should.
No matter where the packet is from…
Regardless of which online retailer or shipper you're dealing with, there are a few steps y'all should take every time you lot deal with a missing or damaged package. Make certain to always:
- Check the policy regarding lost or damaged items for both the shipping company and the visitor y'all ordered from
- Take photos of the damaged packaging and any damaged items
- File claims to ensure yous get the items y'all originally ordered or your money back
When yous're the one shipping a bundle, you may want to consider adding additional insurance on items of value. And if the package that failed to arrive or arrived damaged was a present you were planning on giving soon, impress a photo of what your ordered and wrap that for your recipient. That way, they'll at to the lowest degree have something to open up, and you can hopefully tell them when they can expect the replacement packet. Simply if you'd rather swap the missing present for something else, endeavour ane of these concluding-minute Christmas gifts with free overnight shipping.
Originally Published: Oct 29, 2019
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Source: https://www.rd.com/list/what-to-do-if-a-package-arrives-damaged-or-not-at-all/
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